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# IT-Supporter

- **Company:** Amadeus FiRe AG
- **Location:** München, Germany (Remote available)
- **Salary:** €40,000.0 - €50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Remote Infrastructure Management, Software Distribution, Information Technology, Operational Systems
- **Published:** August 30, 2026
- **Apply:** https://www.adzuna.de/details/5860640376

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Bereich oder ein Studium im Bereich der Informatik
 * Erste Erfahrungen im 1st und 2nd Level Support
 * Ausgeprägte allgemeine Kenntnisse im Microsoft-Umfeld und gerne auch in anderen Betriebssystemen
 * Kenntnisse in den Bereichen Rollout, Mobile Device Management und insbesondere MS Office-Paket
 * Sehr gute Deutsch- und Englischkenntnisse

## Description

* Analyse, Klassifizierung und Bearbeitung von Störungen im Ticketsystem unter Sicherstellung des Service-Level-Agreements in deutscher und englischer Sprache
 * Fehlerbehebung in direkter Form und via Fernwartung
 * Zuweisung der Störungen an den 3rd Level Support
 * Dokumentationserstellung der Störungsbearbeitung
 * Aktive Unterstützung von IT-Projekten


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