> Markdown version of [/jobs/ext/2304810-2nd-level-supporter](https://www.wearedevelopers.com/jobs/ext/2304810-2nd-level-supporter). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Level Supporter

- **Company:** Amadeus FiRe AG
- **Location:** Grünwald, Germany (Remote available)
- **Salary:** €40,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology, Operational Systems
- **Published:** August 30, 2026
- **Apply:** https://www.adzuna.de/details/5860640334

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Bereich oder ein Studium im Bereich der Informatik
 * Mehrjährige Berufserfahrung im technischen Support
 * Erste Erfahrungen in der technischen Kundenbetreuung
 * Ausgeprägte Kommunikationsstärke
 * Sehr gute Deutsch- und Englischkenntnisse

## Description

* Klassifikation und Bearbeitung der vom First-Level-Support weitergeleiteten Anfragen
 * Installation und Pflege von Betriebssystemen
 * Betreuung von Servern, Netzwerken und Telekommunikationssystemen
 * Beratung von Kunden und Umsetzung der Lösungsansätze
 * Administration des Ticketsystems sowie Überwachung der Tickets


## Related Videos

- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Austria – the most livable place for software developers?](https://www.wearedevelopers.com/magazine/20-austria-the-most-livable-place-for-software-developers)
- [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)