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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Operations Engineer - **Company:** developrec - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Bash Shell, Software as a Service, IT Management, Information Technology Operations, Python (Programming Language), Windows PowerShell, Scripting, Stripe, Gsuite - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815594088-information-technology-operations-engineer ## About the Role * Strong hands-on IT operations / IT management experience * Experience supporting both macOS and Windows environments * Experience with MDM / endpoint management tools; NinjaOne experience is highly desirable * Strong SaaS administration experience, especially Google Workspace and Slack * Good understanding of access control, permissions, groups and admin roles * Experience managing joiner, mover and leaver processes * Ability to work independently and make sensible operational decisions * Good stakeholder communication across technical and non-technical users * Evidence of improving IT processes, not just responding to tickets, * Experience in a scale-up, ecommerce, manufacturing, fulfilment or operational environment * Experience with Microsoft 365, Stripe, Meta Business Manager or similar business-critical SaaS tools * Scripting or automation experience with PowerShell, Bash or Python * Experience working alongside engineering teams, * Practical and hands-on * Calm under pressure * Clear and direct in communication * Able to challenge unclear requests constructively * Focused on outcomes, not just task completion * Careful with access, permissions, configuration and security-related changes * Comfortable surfacing risks, trade-offs and dependencies ## Description We are looking for an experienced, hands-on IT Operations Manager contractor to provide immediate operational cover and help stabilise our clients IT environment. This is not a pure helpdesk role. We need someone who can combine day-to-day IT support with strong operational judgement, process ownership, documentation, access control, and device management. The right person will be comfortable stepping into a fast-moving environment, quickly understanding existing systems and dependencies, and making sensible, low-risk improvements without needing heavy supervision., * Ensure continuity of day-to-day IT support across HQ, Factory and remote users * Remove key-person dependency by documenting accounts, ownership, processes and escalation routes * Support the ongoing NinjaOne / MDM rollout and device enrollment * Improve joiner, mover and leaver processes * Maintain and improve the IT asset register * Ensure critical IT documentation is centralised, current and accessible * Identify risks, gaps and quick wins in IT operations, security and support processes, * Day-to-day IT support to be stable and responsive * Critical third-party accounts and admin access to be documented and properly covered * IT documentation to be centralised and usable * Device management and NinjaOne enrolment to be completed * Asset and licence records to be accurate enough to support ongoing management * Obvious IT operational risks and single points of failure to be identified and reduced This is a great opportunity for an IT Operations Manager to come into a scaling business and help them grow. #J-18808-Ljbffr ## Related Videos - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [The journey from developer to devops - what i've learnt along the way](https://www.wearedevelopers.com/videos/238-the-journey-from-developer-to-devops-what-i-ve-learnt-along-the-way) - [Build Your Own Subscription-based Course Platform](https://www.wearedevelopers.com/videos/321-build-your-own-subscription-based-course-platform) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)