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# IT Field Engineer

- **Company:** Jobtailor
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, Server Administration, Peripherals, Information Technology, Network Support, Network Server
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2830497156-it-field-engineer

## About the Role

* Previous experience in a 2nd line support role, preferably in a fast-paced environment
 * Proficient knowledge of IT systems, including hardware, software, networks, and servers
 * Strong analytical and problem-solving skills with the ability to think critically under pressure
 * Excellent communication and interpersonal skills to interact with clients and team members
 * Ability to prioritize and manage multiple tasks simultaneously and meet deadlines
 * IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable, Demonstrates expertise in 2nd line support, with a strong focus on troubleshooting complex IT issues, maintaining accurate incident records, and delivering exceptional technical service. Proficient in analyzing trends and recommending process improvements to enhance service delivery., * 2nd Line Support Experience
 * IT Systems Proficiency
 * Analytical Problem-Solving Skills
 * ITIL Certification
 * Excellent Communication Skills

Hard Skills

 * Troubleshooting
 * Network Support
 * Server Management
 * Application Support
 * Hardware Support
 * Software Support
 * Incident Management
 * Process Improvement
 * Critical Thinking
 * Time Management, * Interpersonal Skills
 * Client Relationship Building
 * Team Collaboration
 * Task Prioritization
 * Pressure Management, * ITIL
 * CompTIA
 * Microsoft Certifications, * Technical Support
 * Service Delivery
 * IT Environment Optimization
 * Best Practices
 * Incident Records

## Description

* Provide 2nd line support and take ownership of technical issues
 * Investigate root causes and deliver timely resolutions
 * Troubleshoot complex issues involving networks, servers, applications, peripherals, hardware, and software
 * Build relationships with client stakeholders and the client's IT team
 * Maintain accurate records of incidents, solutions, and best practices
 * Prepare reports on trends, recurring issues, and process-improvement recommendations
 * Stay current with technologies, trends, and industry best practices
 * Identify opportunities to improve service delivery, streamline processes, and optimize the client's IT environment
 * Support T-Tech's key client and deliver exceptional technical service


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