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# IT 1st Line Support Technician

- **Company:** East Surrey College
- **Location:** Croydon, UK
- **Salary:** £28,337.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Issue Tracking Systems, Network Troubleshooting, Windows Search, Microsoft SharePoint, Office365, Microsoft InTune, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbeb3897e85e79ba6ba3b2334124279b7f/eaa

## About the Role

* Proven experience in a 1st Line IT Support role
 * Strong hands-on experience of Microsoft 365 (O365) administration, Microsoft Intune / Endpoint Manager and Windows 11
 * Understanding of Microsoft Windows desktop technologies
 * Excellent communication and customer service skills
 * Ability to work effectively both independently and as part of a team
 * A proactive, organised and solutions-focused approach to work, Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.

## Description

Are you passionate about technology and delivering excellent customer service? We are looking for an enthusiastic and proactive IT 1st Line Support Technician to join our IT Services team and play a key role in supporting the systems and technologies that underpin teaching, learning and business operations across the College Group.
This is an exciting opportunity for someone who enjoys problem-solving, working with people and supporting a modern Microsoft 365 environment. You'll be part of a collaborative team, providing first-line technical support to staff and students while contributing to the continuous improvement of our IT services.
What you'll be doing
You'll act as the first point of contact for IT support requests, providing timely and effective assistance via phone, email, ticketing systems and face-to-face support. You'll troubleshoot hardware, software and network issues, configure and deploy devices, support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint, and assist with account management and user access requests. You'll also help maintain accurate documentation, support onboarding and offboarding activities, monitor IT systems, and work closely with colleagues to identify opportunities for service improvement.


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