> Markdown version of [/jobs/ext/2305074-it-service-desk-support-engineer](https://www.wearedevelopers.com/jobs/ext/2305074-it-service-desk-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Support Engineer - **Company:** Zopa Bank Limited - **Location:** Greater London, UK - **Salary:** £30,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Macintosh Computers, Apple Mac Systems, JIRA, Audio Video Distribution, Cyber Security, Identity and Access Management, Microsoft Office, Okta, Microsoft InTune, Tanium Platform Expertise, Atlassian Tools, Casper Suite, Laptops, Cisco, Servicenow - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815455791-it-service-desk-support-engineer ## About the Role * Experience providing IT support in a corporate or service desk environment. * Customer-first communication - adaptive style based on audience. * Comfortable prioritising issues by impact and urgency. * Confidence supporting both Windows and Mac users. * Familiarity with Microsoft 365, Intune, Okta, Zoom, Jamf, Jira and Confluence. * Understanding ITIL-aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow or Halo. * Strong communication and customer service skills - able to adapt to technical and non-technical audiences. * Awareness of cybersecurity principles, remote support techniques and endpoint management. * A curious mindset with interest in process improvement, automation and AI., * Experience with enterprise AV systems (e.g. Neat, Cisco). * Knowledge of identity management tools (e.g. Okta or similar IDPs). * Familiarity with mobile device management via Jamf, Intune or Tanium. * ITIL Foundation certification. ## Description The IT Service Operations provides essential support to users, managing equipment requests, troubleshooting devices, and delivering excellent service. Our small team of four Engineers covers Windows and Mac laptops, printers, AV solutions, and end-points., * Deliver brilliant, friendly and efficient IT support to Zopians - with a strong in-person presence in the London office, as well as remote support. * Take ownership of tickets while working closely with the wider team to ensure SLAs are met and colleagues get support fast. * Troubleshoot and resolve issues across Windows, macOS and mobile devices. * Use expertise to support Windows, Mac, AV systems, Office 365 and endpoint management tools. * Carry out proactive checks of meeting-room AV and workspace technology to ensure readiness. * Manage local IT stock (laptops, accessories, peripherals) and replenish supplies when needed. * Provide a first-class onboarding experience for new Zopians - configuring equipment and supporting them from day one. * Collaborate closely with IT, InfoSec and other engineering squads to resolve complex problems and improve tooling. * Contribute to initiatives that improve productivity and user experience, exploring AI and automation. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)