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# Technical Support Representative

- **Company:** Baxter
- **Location:** Whetstone, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Programming, Network Planning and Design, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb449ec7b7900061180e0e252c4c88de6c/eaa

## About the Role

* Minimum HND level qualification.
 * Minimum of 2 years of customer service experience and/or experience with providing technical support, troubleshooting.
 * Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
 * Knowledge of one or more software programming languages would be a significant advantage., * Excellent communication skills on different levels.
 * Customer focused mindset.
 * Ability to switch quickly between tasks and processes.
 * Strong time management / planning skills.
 * Ability to identify process improvement opportunities and escalate it to the Supervisor.

## Description

Provides after-sales customer service and remote technical support by managing remote interaction with customers to resolution within the UKIN region., * Provide after-sales customer service and remote technical support by managing remote interaction with customers to resolution, assuring high customer satisfaction.

 * Answer customers' inquiries (via phone, fax, e-mail, IM, etc.) in an efficient, accurate and professional manner.
 * Formally document customer complaints / service notifications and interactions, in line with company guidelines.
 * Accurately diagnose and troubleshoot customers' technical problems, provide responses regarding general questions, service products, spare part number identification and pricing.
 * Create a service order or escalation if a remote solution cannot be offered.
 * Transfer complaints for investigation and resolution to the relevant people and or departments when necessary.
 * Provide product module configuration instructions and use training per DFU and authorized materials.
 * Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers and Baxter colleagues within Sales & Marketing, Customer Services, Product Services and R&D/ Engineering.
 * Develop and maintain strong working relationships with distributors, customers, technical service providers and Baxter colleagues within Sales & Marketing, Customer Services, Products Services, Field Services and R&D/Engineering.
 * Other duties may be assigned as needed.


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