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# Salesforce Service Cloud Voice Consultant

- **Company:** iO Associates
- **Location:** Greater London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Computer Telephony Integration, System Configuration, Cloud Services, Salesforce.Com, Amazon Connect
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815121789-salesforce-service-cloud-voice-consultant

## About the Role

* 5+ years' experience with Salesforce Service Cloud or contact centre platforms
 * Practical experience with Service Cloud Voice and ideally Amazon Connect or similar telephony platforms
 * Strong understanding of contact center operations
 * Experience with telephony, CTI, or AWS tools is beneficial

Ready to make a difference? Apply now and help non-profits achieve their goals through cutting-edge Salesforce solutions!

## Description

* Designing and delivering Service Cloud Voice solutions
 * Running or supporting workshops, solution design, and technical planning
 * Configuring and customising Salesforce Service Cloud Voice
 * Supporting go-lives and post-implementation improvements
 * Working closely with both business and technical teams, supporting projects from discovery through to delivery and optimisation


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