> Markdown version of [/jobs/ext/2305175-crm-strategy-transformation-consultant](https://www.wearedevelopers.com/jobs/ext/2305175-crm-strategy-transformation-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Strategy Transformation Consultant - **Company:** Frog - **Location:** Greater London, UK - **Contract:** Permanent contract - **Skills:** Business Process Modeling, Microsoft Dynamics, Microsoft Software, Salesforce.Com, Adobe, Hubspot - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815118451-crm-strategy-transformation-consultant ## About the Role We are seeking a highly motivated and experienced CRM Transformation Business Consultant with a passion for transforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CRM strategies, helping them to identify how to leverage CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth., * Previous experience in delivering customer experience (CX), CRM transformation, or a similar role. * Hands-on experience as an end user CRM platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, HubSpot, Microsoft Dynamics). * Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals. * Proven experience in designing and delivering CRM and CX strategies., * Pragmatic problem-solver - Focuses on finding practical solutions and reducing complexity to drive results. * Proactive and flexible - Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease. * Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. * Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. * Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working. * Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals. * Storyteller - can engage and excite across colleagues and clients alike through well-crafted stories and messaging., Experience working with at least one of these platform providers - adobe, Salesforce, Microsoft. ## Description As a Consultant in frog's CX Transformation team, you will work closely with clients and colleagues on project teams to design CRM solutions that align with business goals and support the realisation of business value through the implementation of these solutions., This role is an exciting blend of management consulting skills, mixed with CRM, Technology understanding, Strategy and Operations. CX and CRM Strategy Development: * Collaborate with clients to assess their current customer experience and the role of CRM tools in enabling this. * Design strategies to improve customer engagement, retention, and loyalty. * Identify opportunities for innovation and process optimization in customer facing processes and customer and employee journeys. CRM Implementation and Optimization: * Assist in supporting the business transformation enabled by the adoption of CRM platforms (e.g. Salesforce, Microsoft Dynamics). * Assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation). * Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. * Work with technology, data and customer teams internally and externally to develop customer first solutions. Stakeholder Engagement: * Serve as a key point of contact for clients, ensuring smooth communication and delivery. * Work with client teams to improve CRM adoption and effectiveness to drive better CX and business outcomes. * Collaborate with internal and external stakeholders to align solutions with business objectives. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation) - [Lost and Wasted Time: Searching for the Cozy Web](https://www.wearedevelopers.com/videos/2107-lost-and-wasted-time-searching-for-the-cozy-web) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)