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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Solutions Consultant - Salesforce - **Company:** Basware - **Location:** Greater London, UK - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, JIRA, Software as a Service, Scrum Methodology, Power BI, Salesforce.Com, Hubspot, Custom Reports - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815115479-crm-solutions-consultant-salesforce ## About the Role * Salesforce Certified Administrator (ADM-201) - non-negotiable * Demonstrable Agile/sprint-based delivery experience - you know how to work in a structured sprint workflow * Proven hands-on Salesforce configuration and delivery in a real, complex org * Comfortable owning a BAU queue with competing priorities and multiple stakeholders * Strong communication skills - you can translate technical detail into plain language and flag issues early * Self-sufficient and proactive - you don't wait to be told when something needs attention, * Experience with HubSpot-Salesforce integration or similar connector-based integrations * Exposure to ZoomInfo or LinkedIn Sales Navigator within a Salesforce context * Familiarity with Power BI or similar BI tools * Background in a SaaS or B2B technology company * Additional Salesforce certifications (e.g., Platform App Builder, Advanced Admin) Awareness of artificial intelligence concepts, tools, or applications is considered a strong asset. We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We support continuous learning in this area. ## Description Basware is looking for a CRM Solutions Consultant to join the Business Technology Solutions (BTS) team, reporting directly to the Senior CRM Solutions Manager. This is a hands-on delivery role at the center of our Go-To-Market technology stack, owning the day-to-day operation, configuration, and continuous improvement of Salesforce across Sales, Marketing, and Revenue Operations. You will be the primary point of contact for operational stakeholders across these functions, managing a BAU queue of enhancements, fixes, and feature requests while contributing to wider project delivery. The Head of Sales Solutions will remain engaged on medium-to-large initiatives and hold senior stakeholder relationships - your focus is on keeping the engine running and building trust at the working level. Salesforce Administration & Configuration * Own the BAU Salesforce queue - triage, prioritise, and deliver small-to-medium changes independently * Maintain and improve Sales Cloud configuration including objects, flows, validation rules, page layouts, and permission sets * Support sprint planning and Agile delivery ceremonies, working within the team's Jira-based sprint workflow * Document all changes, decisions, and open items in line with the team's governance standards, * Manage and monitor connector-based integrations between Salesforce and key GTM tools: HubSpot, ZoomInfo, and LinkedIn Sales Navigator * Triage integration issues, document findings, and elevate to internal leads or vendors where needed * Maintain integration specs and ensure changes are reflected in the team's documentation Reporting & Analytics * Build and maintain advanced Salesforce reports and dashboards for Sales, Marketing, and RevOps stakeholders * Work with custom report types, joined reports, and dynamic dashboards to deliver self-serve reporting * Support the team's data model with an eye on BI-readiness and downstream reporting needs * Power BI familiarity is an advantage but not required Stakeholder Management * Act as the day-to-day Salesforce contact for working-level stakeholders across Sales, Marketing, and RevOps * Manage expectations, communicate clearly on progress and blockers, and maintain a professional working relationship with Champions and operational users * Escalate appropriately to the Senior CRM Solutions Manager for senior stakeholder issues or complex decisions Project Delivery * Contribute to active delivery projects in a supporting capacity from an early stage, taking on greater ownership as confidence and context grows * Work within Agile sprint cycles, contributing to backlog refinement, story sizing, and sprint reviews ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try)