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# Markets Operations Automation & AI Programme Manager

- **Company:** LSEG
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Engineering, RAID, Software Deployment, Low-code
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2825801007-markets-operations-automation--ai-programme-manager

## About the Role

* Proven experience delivering complex, cross-functional transformation programmes in a regulated environment (financial services, market infrastructure, payments, clearing, or similar).
 * Strong project management discipline (planning, RAID, governance, financials), combined with comfort operating in complex, large organisations.
 * Experience working with engineering, automation or AI-enabled change.
 * Ability to operate credibly with senior stakeholders and challenge constructively where required.
 * Strong written communication skills, able to produce clear, executive-ready updates and board level artefacts., * Experience in Markets Operations, post-trade, clearing, settlement, or operational resilience transformation.
 * Exposure to AI governance concepts (model risk, human-in-the-loop, fallback design).
 * Previous involvement in benefits-led transformation programmes.
 * Experience managing scaled delivery across onshore and offshore operations and delivery teams.

## Description

* Own end-to-end delivery of defined work-streams within the Markets Operations AI Transformation Programme, from mobilisation through to scaled rollout and benefits realisation.
 * Work includes
 * Customer query AI delivery
 * Controls automation
 * Agentic and low-code business process automation
 * Redesign of customer reporting through modern alternative technologies

 * Maintain integrated delivery plans covering AI, automation, operating-model change and controls, ensuring dependencies across work-streams are actively managed.
 * Track progress against milestones, risks, issues, and benefits, escalating decisively where delivery, resilience or regulatory outcomes are at risk.
 * Manage cost effectively.

Stakeholder & Governance Management

 * Act as a central coordination point across Markets Operations, Markets Engineering, AI & Cloud Enablement, and Risk, ensuring alignment.
 * Prepare materials for senior governance forums, including Markets COO / MLT updates, Investment reviews, and Steering Committees.
 * Ensure delivery is executed within existing governance models for operational resilience, audit, and "human-in-the-loop" AI deployment.

Change & Adoption

 * Support change management activity across Markets Operations teams, including readiness planning, communications, training coordination and transition to run-state.

Benefits & Outcomes Focus

 * Own benefits tracking and outcomes realisation for the programme, including:
 * Capacity creation (FTE efficiency)
 * Reduction in manual processes and controls
 * Incident avoidance and resilience improvements


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