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# 2nd Line Engineer

- **Company:** Focus IT
- **Location:** UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Asymmetric Digital Subscriber Line, Computer Networks, Local Area Networks, Microsoft Office, Virtual Local Area Networks, Network Routers, Computer Network Technologies, Office365, Computer Equipment, Network Server, User Accounts
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815604805-2nd-line-engineer

## About the Role

The ideal candidate for this position will have at 2 years + experience within the support sector., * Windows 7,8 & 10 Administration & Support

 * Router configuration
 * Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
 * Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan's
 * Understand cabling needs for IT/Telephone System Jobs
 * Strong communication and customer service skills.
 * Ability to quickly learn new applications and technologies
 * Able to install, configure, upgrade and relocate PC hardware, software and print devices.
 * Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving.
 * Experience of PC hardware troubleshooting and problem solving.
 * Microsoft Office applications.

Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application

## Description

Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team, * being the first point of contact for customers seeking technical assistance over the phone or email;

 * qualifying and documenting the problems raised by customers;
 * Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
 * Provide on-site support for client networks and applications across the UK.
 * Provide remote and telephone support for client networks and applications.


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