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# Information Technology Service Management Manager

- **Company:** Accenture
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Amazon Web Services, Microsoft Azure, Cloud Computing, Generative AI, Information Technology, Servicenow
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815459494-information-technology-service-management-manager

## About the Role

* ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable)
 * Supporting customers through Transformation journeys (i.e. Journey to Cloud)
 * Experience with large-scale transformation and managed service solutioning, with associated estimating and sales processes
 * Experience with designing infrastructure managed services, including service desk solutions
 * Exceptional communication and presentation skills covering both technical and business concepts
 * Strong stakeholder management and communication skills
 * Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
 * Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary

## Description

* Play a key role throughout the Service Management lifecycle; from developing a Strategy to Designing solutions, Delivering outcomes, and continual improvement.
 * Use strong business analytical skills to synthesise client issues into key challenges which need addressing
 * Provide capabilities for assessing and selecting commercial off-the-shelf service management tools and products
 * Create a roadmap for Service Maturity, Transformation, and Improvement while bringing the client along the journey
 * Gather requirements and to provide guidance on how to design and develop service management as a strategic asset
 * Design of a Service Catalogue to enable IT to communicate effectively with the Business
 * Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects
 * Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design
 * Utilise Project Management experience to deliver, manage and track deliverables and projects
 * Lead and participate in solution delivery following common methodologies including Agile, waterfall, Dev/Ops
 * Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption


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