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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Salt Search Ltd. - **Location:** UK (Remote available) - **Experience:** Expert - **Contract:** Contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Cloud Computing, Issue Tracking Systems, Network Troubleshooting, Reliability Engineering, Salesforce.Com, Software Engineering, Grafana, Information Technology, Api Design, New Relic (SaaS), Servicenow, Microservices - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815457744-technical-support-engineer ## About the Role My client is looking for a Technical Support Engineer to join our team on a freelance basis. You will play a key role in delivering exceptional technical support for a suite of API-based software microservices and associated fintech products. This role requires strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment., * Strong interpersonal and client-facing communication skills. * Impeccable written and spoken English. * Bachelor's degree in Computer Science, Information Technology, or equivalent experience. * Proven experience as a Technical Support Engineer (preferably in a large organisation). * Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting. * Flexible mindset capable of balancing interim processes with a long-term, scalable vision. * Excellent analytical and problem-solving abilities. * Ability to clearly articulate technical concepts to non-technical stakeholders. * Self-motivated, able to work independently or as part of a team. * Strong client-focus and a commitment to delivering world-class support. * Professional, friendly, and highly detail-oriented., * Experience with Accounting and/or AI-related technologies. * Familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow). * Certifications related to technical support, SRE, cloud operations, or relevant technologies. * Experience with observability tools such as Grafana or New Relic. * Fluency in French or German (strong bonus). * Experience collaborating with Legal, Public Affairs, or Communications teams. * Background in Account Management or Client Success. ## Description * Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates. * Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems. * Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication. * Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues. * Support the setup, optimisation, and ongoing management of support processes and tools, with a flexible mindset as systems evolve. * Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent in a single source of truth. * Ensure all support issues are documented and recorded, and encourage clients to raise issues through formal support channels rather than informal ones (e.g., Slack). * Monitor, analyse, and report on support metrics to identify trends, performance against SLAs, and areas for improvement. * Produce monthly reports to track support KPIs and service performance over time. * Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles. * Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence. * Build and maintain strong client relationships, ensuring high customer satisfaction. * Stay informed on the latest developments in our product and service offerings., * You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every 4 weeks). * During your on-call week, you must be contactable during bank holidays for incident response. * Coordination of annual leave with other team members is expected to ensure full coverage. ## Related Videos - [Your next 10x engineer isn't in your city. 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