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# Information Technology Support Engineer

- **Company:** Lorien
- **Location:** Brighouse, UK
- **Experience:** Expert
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Software Applications, Business Systems, Cisco Hardwares, Cloud Computing, Disaster Recovery, Microsoft Office, Virtual Desktops, Network Architecture, Software Engineering, Virtualization Technology, VMware Horizon View, VMware VSphere, Information Technology, Xendesktop, Server Operating Systems & Platforms
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815624782-information-technology-support-engineer

## About the Role

* MS Windows Desktop and Server Operating Systems
 * Desktop applications - MS Office, Adobe Acrobat
 * MS Office 365 and Microsoft 365 Cloud Applications
 * VMware vSphere and Virtualization technology
 * Virtual Desktop technologies (XenDesktop, VMware Horizon)
 * Dell & Cisco Hardware
 * Experience of operating an IT Helpdesk
 * 2+ years' experience of providing 1st, 2nd and 3rd line Support

## Description

* Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalation
 * Operate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner.
 * Diagnose and resolve technical hardware, network and software issues.
 * Assist the IT Manager in technical projects, including documentation and planning
 * Create new users, manage security permission requests and starters/leavers procedures.
 * Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipment
 * Log and maintain Server health and additional preventative maintenance measures
 * Ensure backups have performed correctly and elevate any failures to the IT Manager
 * Manage office supplies, ensuring constant stock of consumables and replace them when requested
 * Manage the IT Asset Management system, recording location of equipment, user ownership, warranty expiry
 * Configure and deploy new laptops and desktops with critical software to users
 * Assist the IT Manager in the support and deployment of the Company's IT Server and Network Infrastructure
 * Manage the IT Helpdesk and provide escalation to other members of the IT Team

Other Duties

 * Pro-actively design and deliver IT training to users
 * Plan and assist the IT Manager with Disaster Recovery readiness tests and assessments
 * Assist the IT Manager in the design of the IT Infrastructure roadmap
 * Ensure Company Procedures for all business systems are written and kept up to date


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