> Markdown version of [/jobs/ext/2305617-4727-it-service-specialist](https://www.wearedevelopers.com/jobs/ext/2305617-4727-it-service-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 4727 - IT Service Specialist - **Company:** Nixon Peabody LLP - **Location:** Boston, MA, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,500.0 - $72,050.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Software Applications, Collaborative Software, Issue Tracking Systems, IT Management, Microsoft Office, System Center Configuration Manager, Remote Service Software, Cisco WebEx, Data Logging, Wireless Technologies, Servicenow - **Published:** August 30, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18139533?backUrl=%2Fcareer%2F18139533%2F4727-It-Service-Specialist-Massachusetts-Boston ## About the Role * 3-5 years of experience in an IT support role preferably in a law firm. * High School Diploma required: Bachelor's degree preferred. * Strong communication and interpersonal skills. * Ability to explain technical concepts to non-technical users. * Patience and empathy when handling user frustrations. * Analytical thinking to diagnose and resolve issues efficiently. * Resourcefulness in using documentation, tools, and escalation paths. * Ability to prioritize and manage multiple support requests. * Accurate logging of support interactions and resolutions. * Ability to create and update knowledge base articles. * Experience with ticketing systems (e.g., TeamDynamix, ServiceNow, Freshservice) * Remote support tools (e.g., VNC, SCCM, RDP) * Collaboration platforms (e.g., Webex, Teams, Zoom) * Team-oriented with the ability to build collaborative relationships and communicate effectively with other IT teams (e.g., Development, Infrastructure, Security). * Microsoft Windows OS * Apple iOS * Microsoft Office Suite * Legal industry-specific applications and tools * Core IT competencies including operating systems, hardware, networking, wireless technologies, and peripheral integration * Capable of lifting up to 40 lbs. ## Description The IT Service Specialist provides technical assistance to attorneys and staff, supporting the Firm's hardware and software applications as defined in the production Service Catalogue. This role ensures consistent, high-quality support aligned with the Firm's IT governance and operational standards. A hybrid or remote schedule is available from 11:30AM- 8PM et for this position., * Provide technical support for Firm-approved applications, connectivity, and hardware through both documented procedures and practical expertise, via phone and in-person assistance. * Accurately log all incidents and service requests in the Firm's ITSM platform, adhering to governance and operational policies. * Take ownership of assigned tasks and self-initiated work, ensuring accountability and timely resolution. * Provide support for conference room technology, including video/web conferencing, projection systems, and device connectivity. To include maintenance and troubleshooting equipment as necessary. * Collaborate with vendors to resolve issues related to smartphones, PCs, printers, and AV equipment. * Follow all support procedures in accordance with Firm standards and IT protocols. * Participate in team and departmental meetings as required. * Maintain accurate IT asset inventory records. * Perform additional duties as assigned. * Perform other duties as assigned. To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with or without reasonable accommodation. Nixon Peabody retains the right to change or assign other duties to this position. The requirements listed below are representative of the skills and abilities required. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)