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# IT Customer Service Analyst

- **Company:** CVS Health
- **Location:** Hartford, CT, United States
- **Salary:** $43,888.0 - $93,579.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Distributed Systems, Microsoft Office, Network Administration, Computer Equipment, Servicenow
- **Published:** August 30, 2026
- **Apply:** https://dejobs.org/x/x/69454D5B62A1486BBEF9E8F19F0B66C3/job/

## About the Role

* 1+ years of experience in IT customer support role.
 * 1+ years of Microsoft Office applications.
 * Must be able to lift minimum of 50 lbs.

Preferred Qualifications

 * 2+ years of experience troubleshooting hardware and software.
 * Service Now ticketing experience.
 * LAN certified Network administration and/or equivalent experience.
 * MCSE/MCA or related computer experience.
 * Excellent communication skills., Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

## Description

As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with. You will act as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives. You will manage administrative processes (asset management, De-acquisition, change/service requests, and problem management). You will ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. You will stay current on new technology and its benefit to the company direction., * Distributed desktop support.

 * Desktop and infrastructure maintenance.
 * Installation services
 * Problem resolution and help desk support.
 * Installs Computer Equipment (Lease Replacements/New Hires, etc.).
 * Build computer equipment New hires, Refresh, Job changes
 * Supports and tests IT Technology and provides feedback


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