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# IT Specialist

- **Company:** Evermore Hospitality Group, LLC
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Wireless Networks, Information Technology, Gsuite
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=419732e46780a6db

## About the Role

Do you have experience in SaaS platforms?, Do you have a Associate's degree?, * Demonstrated experience troubleshooting wired and wireless networks.

 * Strong ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
 * Availability to work evening, overnight, weekend, and holiday shifts as required by resort operations.
 * Excellent interpersonal and communication skills with a guest-focused service mindset.
 * CompTIA A+ and Network+ certifications. (preferred)
 * Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience.
 * Three or more years of relevant hospitality technology experience.
 * Experience with Google Workspace and SaaS-based hospitality applications.
 * Familiarity with property management systems (PMS) and point-of-sale (POS) platforms used in resort environments., * Must be able to operate a golf cart as the primary means of transportation across the campus-style resort.
 * Able to stand, walk, stoop, kneel, bend, and/or reach repeatedly.
 * Able to safely lift a maximum of 50 pounds and carry, pull, and push heavy objects and materials.
 * Work activities may occur both indoors and outdoors.

## Description

* Provide prompt and professional desk-side and remote technical support to team members across all resort departments.
 * Provide application support for resort systems, assisting users with troubleshooting, configurations, and enhancements.
 * Troubleshoot wired and wireless network issues, escalating to senior IT staff as appropriate.
 * Assist in the deployment, configuration, and maintenance of hardware and software across the resort.

Documentation, Projects & Compliance

 * Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting guides, and training materials.
 * Develop knowledge articles and user guides to enhance IT support resources and promote team member self-service.
 * Assist in the planning, coordination, and execution of IT projects, contributing to on-time delivery and quality outcomes.
 * Ensure adherence to IT policies, procedures, and security best practices across all supported systems.
 * Stay current on product updates for resort applications, POS systems, and relevant industry trends.

Training & Guest Support

 * Deliver training to team members on IT systems, applications, and POS platforms, ensuring proper usage and adherence to best practices.
 * Assist guests with technology-related inquiries, providing courteous and effective support in alignment with Evermore's service standards.
 * Support function rooms, special events, and conference services with technology needs as required.
 * Perform other duties as assigned.


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