> Markdown version of [/jobs/ext/2306389-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/2306389-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Analyst

- **Company:** Heidrick & Struggles
- **Location:** Greater London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Applicant Tracking Systems, Human Resources Information System (HRIS), Regression Testing, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815460220-application-support-analyst

## About the Role

* Minimum three years in customer-facing technical support roles.
 * Demonstrated experience supporting at least one enterprise-class application (e.g., CRM, ATS, HRIS, or similar).
 * Professional, customer-focused, and service-oriented.
 * Strong critical thinking and problem-solving skills.
 * Demonstrates business awareness and sound judgment.
 * Collaborative, adaptable, and open to feedback.
 * Proactive, accountable, and able to manage priorities independently.
 * Resilient and persistent in addressing challenges.
 * Strong communication and interpersonal skills.
 * Comfortable working in a global, virtual team environment., * Bachelor's degree in Computer Science, Human Capital Management, or related fields.
 * Experience working in a professional services or consulting environment.
 * Prior exposure to executive search, HR, talent management, or similar domains.
 * Familiarity with ITIL practices or formal incident/problem management frameworks.
 * Experience supporting globally distributed user bases across multiple time zones.

## Description

The Application Support Analyst is a key member of the Support team, focused on providing high-quality customer support for our global business. In this role, you will partner with end users and internal teams to identify, troubleshoot, and resolve application issues, including analyzing data to determine scope and root cause and collaborating with technical teams on complex problems.

The Application Support Analyst will focus on timely and effective issue resolution, a strong customer experience, and ongoing improvement of our support processes. This role reports to the Manager of Customer Support., * Act as the primary point of contact for business stakeholders in EMEA for application issues, ensuring SLAs are met and communication is proactive and clear.

 * Document and manage issues using the H&S Incident Management System.
 * Analyze issues to identify root causes, patterns, and solutions.
 * Partner with Product and Engineering to represent customer needs.
 * Participate in UAT planning, test executions, and regression testing for new features and enhancements.
 * Maintain knowledge base content within the Support Portal.
 * Collaborate across teams, adapting communication style to different stakeholders.
 * Contribute to team problem solving and share ideas constructively.
 * Take ownership of tasks, prioritize effectively, and meet deadlines.
 * Anticipate issues, seek clarity, and proactively resolve challenges.
 * Participate in training and stay current on system updates.
 * Meet or exceed SLAs, including customer satisfaction metrics.
 * Identify and recommend process improvements.


## Related Videos

- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [Leveraging Storybook for Component Driven Development outside of your classic Component Library.](https://www.wearedevelopers.com/videos/975-leveraging-storybook-for-component-driven-development-outside-of-your-classic-component-library)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)