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# Technical Support Engineer (US hours)

- **Company:** Proventeq
- **Location:** Reading, UK
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Agile Methodology, Microsoft Azure, C Sharp (Programming Language), Databases, Custom Software, DevOps, PostgreSQL, Microsoft SQL Server, Microsoft SharePoint, Sql Optimization, Zendesk
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815443773-technical-support-engineer-us-hours

## About the Role

* Good experience supporting .Net/SQL Server based products and custom applications
 * Strong technical diagnostic and problem-solving skills
 * Solid customer liaison experience
 * Expertise in Application support and maintenance Tools such as Zendesk, Remedy
 * Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
 * Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
 * Proven technical diagnostic and problem-solving skills

Good To Have Skills

 * Good knowledge of SharePoint/M365 (Configuration and Administration)
 * Experience in SharePoint support - an added advantage
 * Advanced SQL skills such as performance analysis, etc.
 * Experience of Extract, Transform and Load type solutions

Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a 'go to' person! You'll need excellent communication skills, personal organization, and decision-making skills, be able to prioritize and manage expectations.

## Description

* Providing tech support and maintenance on Proventeq products
 * Providing tech support on SharePoint Online/M365 migration and adoption related issues
 * Troubleshooting in customer environments focusing on resolving customer issues
 * Answering customers/partners related product queries through our support portal
 * Prioritising your workload based on the criticality of issues and SLAs
 * Updating customers/partners on the status of support tickets in an effective manner
 * Creating content in the support knowledge base
 * Contribute to the customer support organization participating in meetings/training sessions


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