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# Application Support Engineer

- **Company:** Harvey Nash
- **Location:** Egham, UK
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Databases, Data Security, Issue Tracking Systems, MySQL, SQL Databases, Usage Tracking, Web Technologies
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815449607-application-support-engineer

## About the Role

This role suits someone who enjoys problem-solving, clear communication and working across technical and non-technical stakeholders., * Experience in application or technical support roles

 * Experience supporting SQL-based systems and/or .NET applications
 * Understanding of databases (SQL/MySQL) and basic web technologies
 * Experience working to SLAs using ticketing systems
 * Strong analytical and troubleshooting skills
 * Excellent communication and customer-facing ability
 * Customer-focused mindset with strong attention to detail
 * Ability to work independently and within a team

## Description

As an Application Support Engineer, you'll be a key part of a client-facing support function, ensuring the smooth running of business-critical applications. You'll troubleshoot technical issues, work closely with customers, and collaborate with internal teams to deliver a consistently high level of service., * Provide application support via phone, email and ticketing systems

 * Investigate and resolve application issues, identifying root causes
 * Maintain strong knowledge of application functionality and integrations
 * Communicate clearly with customers on issues and resolutions
 * Maintain accurate documentation of incidents and fixes
 * Work with development teams to escalate bugs and improvements
 * Identify recurring issues and support problem management initiatives
 * Support and train customers to maximise software usage
 * Ensure data security, compliance and best practices are followed
 * Provide occasional out-of-hours support when required


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