> Markdown version of [/jobs/ext/2306459-1st-line-engineer-it-managed-services](https://www.wearedevelopers.com/jobs/ext/2306459-1st-line-engineer-it-managed-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Engineer - IT Managed Services - **Company:** Context Recruitment Limited - **Location:** London, UK (Remote available) - **Experience:** Starter - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Vector Graphics, Microsoft Office, Professional Services Automation, Microsoft SharePoint, Information Technology Outsourcing, Software Troubleshooting, Information Technology, Windows Client - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815446932-1st-line-engineer-it-managed-services ## About the Role * Previous experience in a 1st line role, ideally within an IT Services environment * Excellent customer-service skills and the ability to explain technical terms in plain language * Strong troubleshooting, analytical and problem-solving skills * Experience with Windows 10/11, Microsoft Office, Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) and mobile devices * Basic hardware knowledge ## Description A leading IT Managed Service Provider based in London seeks a motivated, technically driven 1st Line Engineer for a permanent role. With over 20 years of experience, the company delivers a wide range of IT services to clients across London and the Home Counties. In this position you will work within a dynamic team providing 1st line support for a variety of client and internal systems. You will gain exposure to 2nd and 3rd line work and project duties over time, while maintaining an exemplary level of customer service., * Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents * Answer service desk calls and log tickets on PSA (Professional Services Automation) software * Provide clear, regular communication with customers about ticket status and expected resolution times * Produce and maintain accurate technical documentation * Assist with the deployment of client- and internal-projects when required ## Related Videos - [The State Of The Web](https://www.wearedevelopers.com/videos/225-the-state-of-the-web) - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WeAreDevelopers LIVE - Can AI save Accessibility?; Horrid HTML; The Frontend Treadmill and more](https://www.wearedevelopers.com/videos/1318-wearedevelopers-live-can-ai-save-accessibility-horrid-html-the-frontend-treadmill-and-more) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)