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# 2nd Line Support Engineer

- **Company:** Digital Waffle
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Access Control List, Microsoft Azure, Spanning Tree Protocols, Microsoft Online Services, Firmware, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Routing, Cloud Services, Microsoft SharePoint, Virtual Local Area Networks, Backup and Restore, Wireless Networks, Firewalls (Computer Science), Storage Technologies, Firewall Services Module
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815444980-2nd-line-support-engineer

## About the Role

* Strong troubleshooting and analytical problem-solving skills
 * Networking Experience
 * VLAN configuration and management
 * Static routing on switches and firewalls
 * ACL (Access Control List) creation and modification
 * Inbound and outbound firewall policies
 * Firewall Experience
 * Switching Experience
 * Experience supporting:
 + Wireless Networking
 + Experience supporting wireless environments

## Description

* Provide Level 2 technical support across networking, infrastructure, and cloud services.
 * Troubleshoot complex networking issues, including VLANs, routing, and switching.
 * Configure and maintain VLANs, ACLs, and firewall policies.
 * Diagnose and resolve Spanning Tree Protocol (STP) issues and network performance problems.
 * Support and maintain firewall, switching, and wireless infrastructure.
 * Perform firmware and software upgrades on networking equipment.
 * Manage and maintain virtualisation environments, including VM lifecycle management.
 * Support Microsoft 365 services, including Exchange Online, Teams, and SharePoint.
 * Assist with Azure infrastructure and provide support for cloud resource fundamentals.
 * Support SAN storage environments and maintain an understanding of storage architecture principles.
 * Perform remote troubleshooting of technical incidents and service requests.
 * Work within an ITSM ticketing system, managing incidents, service requests, prioritisation, and escalation processes.
 * Maintain and update technical documentation and knowledge base articles.
 * Assist with backup technologies and data protection processes.


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