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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry,Londonderry - **Company:** Ernst & Young - **Location:** Belfast, UK - **Contract:** Permanent contract - **Skills:** Adobe InDesign, Agile Methodology, Data Analysis, Design of User Interfaces, Interaction Design, Scrum Methodology, Service Design, Service Development Studio, User-Centered Design, Information Technology, Figma, Interactive Whiteboards - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815390290-manager-customer-transformation-service-designer--ixd-belfast-or-derrylondonderry ## About the Role * Experience with Lean, Six Sigma, and agile methodologies. * Familiarity with Martech, CPQ, and emerging technologies. * Experience as a Product Owner or Scrum Master is a plus., * Proven experience in Service Design or a related field. * Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. * Client Delivery: Demonstrated experience of working with or delivering for external clients. * Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). * Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. * Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. ## Description * Design Holistic Services by utilising human-centred design to identify pain points, co-design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. * Translate Requirements to Solutions by collecting and prioritising user needs and research-based insights, track and implement user benefits to ensure an optimal end-user experience. * Foster open dialogue, active listening, a culture of innovation, and co-design solutions with a cross-functional team to drive measurable business growth. * Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. * Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. * Advocate for user-centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. * Lead cross-functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. * Project Management:Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies., * Research and Analytics:Conduct research to interpret user needs, frame problems, and communicate insights succinctly. * Design Strategy:Create meaningful concepts and design interactions based on unmet human needs. * Innovation & Creativity:Design and test product concepts and services, iterating with stakeholders. * Product and Service Development:Expertise in the entire development process, from problem-solving through concept development, to interface design. * Analytical, problem-solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. * Strong understandingof user-centred design principles, design thinking and Agile methodologies. * Strong Communication Skills:Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. ## Related Videos - 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