> Markdown version of [/jobs/ext/2306588-1st-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2306588-1st-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Engineer - **Company:** TieTalent - **Location:** Camberley, UK - **Salary:** £35,000.0 - £50,000.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Software Documentation, Domain Name System (DNS), Microsoft Servers, Networking Basics, Server Administration, Microsoft SharePoint, TCP/IP, Backup and Restore, Office365, Information Technology - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815439655-1st-line-support-engineer ## About the Role Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years' experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high degree of accuracy in a fast-paced environment - Ensure communication with the client is maintained at all times Experience: - Understanding of MS 365 Admin - Basic networking skills including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients. CVs are being reviewed, so please apply now for immediate consideration ## Description Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years' experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high degree of accuracy in a fast-paced environment - Ensure communication with the client is maintained at all times Experience: - Understanding of MS 365 Admin - Basic networking skills including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients. 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