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# Technical Support Engineer

- **Company:** Zoom Recruitment Services Ltd
- **Location:** Dartford, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Software Configuration Management
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815448674-technical-support-engineer

## About the Role

* Strong communication and interpersonal skills.
 * Basic understanding of the clients product portfolio is advantageous (full training provided for the right candidate).
 * Proficiency in MS Office (Outlook, Word, Excel).
 * Interest in and knowledge of basic electronics
 * Familiarity with software configuration tools
 * Experience in the electronic engineering sector.
 * Relevant engineering qualifications (HNC/HND or equivalent in Electrical/Electronic Engineering) or FIA training courses are desirable.

## Description

To provide technical support to customers and internal teams for all client products, both in the UK and internationally. This role also supports the clients staff in resolving technical queries and ensuring optimal product performance., * Provide technical support via telephone, email, and other communication channels to customers, distributors, engineers, and internal staff.

 * Diagnose and resolve technical issues
 * Offer guidance on installation, commissioning, configuration, and maintenance of client products.
 * Support overseas partners and customers, considering differing regulatory and operational requirements.
 * Contribute to the creation and maintenance of technical documentation, manuals, FAQs, and knowledge base resources.
 * Log support calls in the CRM system.
 * Report any product or documentation issues identified during technical support interactions.
 * Assist in the validation of new client products to ensure they meet customer requirements.
 * Help prepare and verify technical documentation for client products.


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