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# Support Engineer

- **Company:** DVF Recruitment
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Document Management Systems, Issue Tracking Systems, Microsoft SharePoint, Cisco WebEx, Office365, Peripherals, Laptops, Zendesk, Servicenow, Windows Client
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815606820-support-engineer

## About the Role

* Previous experience providing 1st / 2nd line IT support in a professional services environment (legal sector preferred).
 * Strong working knowledge of Windows 10/11, Microsoft 365, and Active Directory.
 * Experience with an ITSM / ticketing system (ServiceNow, Zendesk or similar).
 * Exposure to document management systems such as iManage.
 * Excellent customer service and communication skills.
 * Ability to work onsite in a demanding, customer-facing environment.

## Description

You will provide 1st and 2nd line support to legal and business services staff, handling incidents, service requests, and escalations while maintaining a high standard of customer service. This is a hands-on, onsite role requiring strong communication skills, technical capability, and attention to detail., * Provide 1st and 2nd line support for end-user hardware, software, and applications.

 * Troubleshoot issues across Windows 10/11, Microsoft 365, and Active Directory environments.
 * Support laptops, desktops, mobile devices (iOS), printers, and peripherals.
 * Log, manage, and resolve incidents and service requests via an ITSM tool (ServiceNow, Zendesk or similar).
 * Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
 * Assist with onboarding and offboarding of users, including device setup and access provisioning.
 * Troubleshoot and support document management and legal applications (e.g. iManage or similar).
 * Provide AV and video conferencing support (Teams, Zoom, Webex).
 * Maintain accurate IT asset records and assist with hardware refresh projects.
 * Escalate complex issues to senior IT staff or third-party vendors as required.


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