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# Incident & Problem Manager

- **Company:** La Fosse
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Audit Trail, Knowledge Management, Live Connect (Windows), Data Logging
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815494499-incident--problem-manager

## About the Role

* Strong background in Incident & Problem Management within complex or regulated environments.
 * Proven command-and-control leadership of high-severity incidents.
 * Excellent communication, stakeholder management, and impact-based prioritisation skills.
 * Experience working with multi-disciplinary resolver teams and SMEs.
 * Inside IR35
 * Hybrid working, London presence required
 * Initial 3-month engagement with potential extension

## Description

Seeking an experienced Incident & Problem Manager to lead end-to-end incident management and drive problem resolution within a complex, multi-party environment supporting major industry change., * Own the full incident lifecycle: logging, categorisation, prioritisation, investigation, escalation, resolution, and closure.

 * Lead and control live Incidents, coordinating technical and business resolver groups.
 * Assess business, operational, and market impact to ensure correct prioritisation and escalation.
 * Act as the single point of control for cross-party incidents involving external participants.
 * Deliver timely, accurate, and consistent incident communications to stakeholders.
 * Monitor and manage SLA performance, including response/resolution targets and breach prevention.
 * Maintain high-quality incident records with full timelines, decision logs, and audit trail.
 * Identify recurring issues, raise and manage Problem records, and support root-cause analysis.
 * Drive long-term fixes, workarounds, and knowledge capture to reduce repeat incidents.
 * Provide operational oversight to protect service stability across critical live services.


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