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# IT Support Associate

- **Company:** Cpl UK
- **Location:** UK
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Linux, Issue Tracking Systems, Network Troubleshooting, Linux System Administration, Break Fix, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815451659-it-support-associate

## About the Role

* 3+ years' experience supporting Windows, Mac, and Linux operating systems in a corporate setting.
 * 3+ years' experience in a helpdesk or desk-side support role.
 * Excellent communication, multitasking, and customer service skills., * Strong troubleshooting ability across multiple OS platforms.
 * Experience supporting end users both onsite and remotely.
 * Proven ability to explain technical issues clearly to non-technical users.
 * Ability to work independently and as part of a team in a high-volume environment.
 * High school diploma or equivalent; Associate degree in Computer Science or related field preferred., * Bachelor's degree in Computer Science or IT-related field.
 * Certifications such as Microsoft MCSE, MCITP, or equivalent (Active Directory experience).
 * Advanced Linux systems administration skills.
 * ITIL Foundation Certification (preferred).

## Description

We're seeking an experienced IT Support Associate II to provide first-line technical support to corporate employees in a fast-paced, global environment. You'll be the first point of contact for technical service requests-resolving hardware, software, and network issues across Windows, macOS, and Linux systems.

The ideal candidate is customer-focused, adaptable, and highly organized, capable of maintaining productivity and quality while managing a high volume of support requests., * Provide day-to-day technical support to corporate end users via chat, phone, and ticketing systems.

 * Diagnose and resolve Windows, macOS, and Linux issues.
 * Document and track customer interactions accurately in the ticketing system.
 * Support both onsite and remote users, including AV and teleconferencing setup assistance.
 * Follow standard operating procedures (SOPs) and contribute to knowledge base improvements.
 * Escalate complex issues and system outages as needed to minimize downtime.
 * Maintain punctuality and flexibility with shifts, including occasional weekends or holidays.

Typical Day in the Role

 * Provide onsite and remote IT support to employees at the London office.
 * Manage helpdesk tickets and perform hands-on troubleshooting.
 * Collaborate with global IT and infrastructure teams to ensure seamless support coverage.


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