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# Helpdesk Coordinator

- **Company:** CBRE, Inc.
- **Location:** Leeds, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Data Logging
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815402388-helpdesk-coordinator

## About the Role

* Organised & can work in a structured way.
 * Strong Microsoft knowledge.
 * Attention to detail.
 * FM knowledge advantageous.

## Description

* Manage CAFM system as key user on site including PPM records, reactives and reporting.
 * Answer calls/email for the business in a timely fashion.
 * Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
 * Ensure communication is maintained throughout reactive job life between Facilities Team and end user.
 * Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
 * Alongside Contract Support assist with the monthly customer report.
 * Provide comprehensive reports relating to all jobs raised through the CAFM system.
 * Logging hazards & customer feedback on the QHSE Management Portal.


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