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# 1st Line IT Engineer

- **Company:** Solus - an Aviva company
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Issue Tracking Systems, Network Troubleshooting, Microsoft InTune
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815452389-1st-line-it-engineer

## About the Role

You'll join an experienced, collaborative team working with Microsoft 365, Azure, Intune and HaloITSM, with plenty of variety across hardware, software and networking, and real scope to develop your skills as the Service Desk grows.

## Description

Supporting 2,500+ users across 40+ sites, you'll be the first point of contact for colleagues and external clients using Evolve, our in-house body shop system, triaging and resolving issues or escalating to our 2nd line team when needed., * Handle incoming calls and tickets day to day.

 * Troubleshoot hardware, software and networking issues across a wide range of platforms.
 * Log, categorise and prioritise tickets within HaloITSM, our ticketing system.
 * Play a key role in onboarding and offboarding, building and configuring hardware, setting up accounts and coordinating deliveries.
 * Guide users through fixes, create documentation and help improve our technology and processes.
 * Monitor systems and respond to alerts, working closely with the wider IT team to resolve issues quickly.
 * Contribute ideas to improve the service desk and share knowledge across the team.


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