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# Technical Support Engineer - #3540253

- **Company:** Dynamic Search Solutions
- **Location:** Newcastle upon Tyne, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, Networking Basics, Azure Active Directory, Microsoft SharePoint, Solution Deployment Descriptor, Microsoft InTune, Deployment Automation
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815454460-technical-support-engineer-3540253

## About the Role

* 3+ years' experience in a technical support or service desk environment (MSP experience is a plus).
 * Hands-on skills with Microsoft 365 (Exchange, Teams, SharePoint), Azure AD, Intune, and Autopilot.
 * Solid understanding of endpoint support, networking fundamentals, and IT security (MFA, AV, compliance tools).
 * Confident working with end users, with excellent troubleshooting and communication skills.
 * Experience using ITSM tools and following best-practice ticketing processes.
 * A proactive mindset - someone who's always looking for better ways to solve problems.

## Description

This is a brilliant opportunity for someone with 3+ years of experience in technical support who's looking to deepen their knowledge, work with a modern tech stack, and get involved in a wide range of client environments. You'll be working as part of a collaborative, forward-thinking team that values initiative, knowledge-sharing, and continuous improvement.

 * Provide expert 2nd/3rd line technical support across Azure, Microsoft 365, Endpoint/Intune, and security solutions.
 * Act as a trusted advisor to users and clients, resolving issues efficiently and confidently.
 * Own incidents through to resolution, working across a broad portfolio of users and technical environments.
 * Contribute to internal process improvement, documentation, and knowledge sharing.
 * Support new technology rollouts, onboarding, and solution deployment alongside senior engineers.
 * Keep security, performance, and user experience top of mind across all support interactions.


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