> Markdown version of [/jobs/ext/2307137-it-help-desk-technician-full-time-40-hrs-wk](https://www.wearedevelopers.com/jobs/ext/2307137-it-help-desk-technician-full-time-40-hrs-wk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - Full Time (40 Hrs/Wk) - **Company:** River Valley Bancorporation, Inc. - **Location:** Cape Coral, FL, United States - **Experience:** Expert - **Salary:** $34,840.0 - $37,544.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Active Directory, JIRA, Databases, Desktop Computing, Encompass, Web Browsers, Issue Tracking Systems, Mobile Application Software, Service Pack, Software Engineering, Office365, Headsets, Peripherals, Laptops, Zendesk, DocuSign, User Accounts - **Published:** August 30, 2026 - **Apply:** https://www.jofdav.com/jobs/59461919-it-help-desk-technician-full-time-40-hrs-wk ## About the Role You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common. And, if you are looking for an opportunity to join a dynamic team, we'd be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are: * Associate's degree (A. A.) or equivalent from a two-year college or technical school in an IT related field. * 4-6 plus years of IT related experience and/or training; or equivalent combination of education and experience. * Have knowledge of Microsoft O365 and corresponding Microsoft O365 apps; Internet browsers and software; OS software for both PC and server; database software, patching and build software; mobile applications and management. * Experience with support ticket management systems (Kace, Jira, Zendesk etc.) * General understanding of bank applications - Jack Henry Xperience, Docusign, Hyland Onbase, Info Access, Info Capture, Encompass, LaserPro. * Strong problem-solving and troubleshooting skills. * Excellent communication and interpersonal skills. * Analytical skills and the ability to work with ambiguity. * Ability to work with and for a team; honing in on leadership skills to manage projects and tasks. * Flexibility to work a variety of hours with minimal notice. ## Description We are eager to discuss the prospect of you joining our team as our next incredible team member! As an IT Help Desk Technician, you will play a critical role in supporting the systems, software, hardware, and technology solutions that keep our teams connected and productive. Duties and responsibilities may include: * Serve as a primary point of contact for internal technology support requests received through email, telephone, chat, and in-person interactions. * Troubleshoot and resolve complex hardware, software, email, network, mobile device, and peripheral equipment issues. * Utilize the Bank's ticket management system to document, prioritize, track, and resolve support requests while meeting established service level expectations. * Assist with support and troubleshooting of on-site IT servers and core technology infrastructure. * Configure, stage, deploy, and maintain technology equipment including desktop computers, laptops, printers, scanners, headsets, keyboards, and other peripherals. * Build, deploy, and manage software patches, system upgrades, and desktop updates to ensure devices remain secure and up to date. * Create and maintain user accounts, permissions, directory structures, and Active Directory environments to support employee access and security. * Partner with IT team members to resolve escalated issues, coordinate open tickets, and support technology projects and initiatives across the Bank. * Contribute to the development of Help Desk procedures, onboarding processes, end-user documentation, and continuous improvement efforts within the IT department. This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 7:30 am to 5:30 pm EDT Monday through Friday. This position will work on-site at our IncredibleBank Skyline Boulevard branch location in Cape Coral, Florida. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)