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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager ServiceNow Platform - **Company:** Republic Services - **Location:** Phoenix, AZ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Configuration Management Databases, Cyber Security, IT Management, Scrum Methodology, Release Management, Enterprise Software Applications, ServiceNow IT Service Management, ServiceNow HR Service Delivery, Servicenow - **Published:** August 30, 2026 - **Apply:** https://dejobs.org/x/x/8E6CCFD7A7194C9E90EEB25AA07C508E/job/ ## About the Role * Advanced knowledge of ServiceNow platform capabilities, governance models, administration practices, ITIL practices, IT service management, CMDB, service mapping, and enterprise workflow automation. * ITIL Managing Professional or PMP is preferred. * Strong understanding of Agile, Scrum, product management, and program management practices, with the ability to organize and oversee multiple initiatives simultaneously. * Demonstrated ability to establish strategic roadmaps, evaluate tradeoffs, solve complex problems, and prioritize technology investments aligned to business objectives. * Experience leading cross-functional teams in matrixed enterprise environments. * Excellent verbal, written, and executive-level communication skills, with the ability to influence stakeholders and drive decisions across multiple business functions. * Experience managing third-party vendors, managing service providers and implementation partners. * Experience developing business cases, managing technology investments, and overseeing vendor or implementation partner relationships. * Experience presenting roadmap, portfolio, and operational performance updates to senior leadership or executive stakeholders. * Experience leading enterprise platform governance, demand management, release management, and roadmap planning. MINIMUM REQUIREMENTS: * ITIL 4 Foundation certification. * ServiceNow Certified System Administrator (CSA) * 7+ years of experience in IT, enterprise applications, digital product management, or ServiceNow. * 5+ years of experience administering, implementing, or leading delivery of ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, SecOps, ITAM, or related workflows. * 3+ years serving as a Product Owner, Product Manager, Platform Owner, or equivalent leadership role. ## Description POSITION SUMMARY: The Senior Manager ServiceNow Platform owns the ServiceNow product strategy, roadmap, governance, financial management, and delivery across ITSM, ITOM, CMDB, Service Mapping, HRSD, and future workflow investments. The incumbent is responsible for maximizing business value from the platform while leading a team of product owners, analysts, developers, and strategic partners., * Own the ServiceNow platform vision, roadmap, demand intake, governance standards, and prioritization process, ensuring platform investments are properly scoped, sequenced, and aligned to enterprise IT strategy, business value, and delivery capacity. * Lead the ServiceNow product team across functional process areas, ensuring clear ownership, backlog management, user story readiness, sprint planning, delivery accountability, and alignment with developers, architects, and process owners * Partner with the ServiceNow Architect to ensure enhancements are evaluated for out-of-box alignment, upgrade safety, technical feasibility, and architectural fit before development begins. * Own the ServiceNow release cadence, upgrade governance, rollout readiness, stakeholder communications, training coordination, UAT, go-live approvals, and change management activities for new modules and operating model updates. * Represent platform health, roadmap progress, KPI performance, SLA compliance, adoption metrics, resource needs, and escalated risks/issues to executive stakeholders and IT leadership on a recurring cadence. * Partner with HR, Finance, Cyber Security, Infrastructure, and other business stakeholders to identify, evaluate, and qualify new ServiceNow use cases before alternative solutions are pursued. * Manage relationships with third-party implementation partners and ServiceNow account teams to maximize platform investment, delivery effectiveness, and awareness of emerging capabilities. * Serve as the primary RSI liaison to the ServiceNow Executive Committee, representing platform health, roadmap progress, and resource needs to executive stakeholders * Perform other job-related duties as assigned or apparent., Our company values guide our daily actions: * Safe : We protect the livelihoods of our colleagues and communities. * Committed to Serve : We go above and beyond to exceed our customers' expectations. * Environmentally Responsible: We take action to improve our environment. * Driven : We deliver results in the right way. * Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. 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