> Markdown version of [/jobs/ext/2308044-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/2308044-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - **Company:** Synergi Tech Ltd - **Location:** Lincolnshire, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Cyber Security, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Windows Search, Networking Basics, Remote Service Software, Microsoft SharePoint, TCP/IP, Internet Protocol Telephony, Peripherals, Server Operating Systems & Platforms, User Administration - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815457568-it-helpdesk-technician ## About the Role This is an excellent opportunity for someone who is passionate about technology and customer service. You'll work with a wide range of technologies, from Microsoft 365 and networking to hardware troubleshooting and software applications. Your ability to communicate clearly and empathetically with users whilst solving their technical challenges will be key to your success. Unlike our field-based role, this position does not require a driving licence as all support is delivered remotely from our office. You'll work alongside a supportive team of experienced technicians who are always ready to help and share knowledge., * Strong technical knowledge of Microsoft Windows desktop and server operating systems * Experience with Microsoft 365 administration and troubleshooting * Understanding of networking fundamentals including TCP/IP, DNS, and DHCP * Familiarity with remote support tools and helpdesk ticketing systems * Excellent problem-solving and analytical skills * Outstanding communication skills with a customer-focused approach * Ability to explain technical concepts to non-technical users clearly and patiently * Strong organisational skills and ability to prioritise multiple tasks * Professional telephone manner and written communication skills * Self-motivated with a positive attitude and team-player mentality, Whilst not essential, experience in any of the following areas would be beneficial: * Previous experience in an IT helpdesk or support role * Knowledge of Ubiquiti UniFi networking products * Experience with VoIP phone systems and unified communications * Familiarity with backup and disaster recovery solutions * Understanding of cyber security principles and best practices * Experience with mobile device management (MDM) platforms * Knowledge of macOS and Linux operating systems * Relevant industry certifications (CompTIA A+, Microsoft certifications, ITIL Foundation, etc.) ## Description As an IT Helpdesk Technician at Synergi Tech, you'll be a vital member of our support team, providing first-class technical assistance to our diverse client base. Based in our Lincoln head office, you'll use remote support tools, phone, and email to diagnose and resolve IT issues, ensuring our clients' businesses run smoothly., * Provide first-line technical support to clients via phone, email, and remote support tools * Diagnose and resolve hardware, software, and network issues remotely * Log and manage support tickets using our helpdesk system, ensuring timely resolution * Escalate complex technical issues to senior technicians or field-based engineers when required * Support Microsoft 365 environments including Exchange Online, SharePoint, and Teams * Assist with user account management in Active Directory and cloud platforms * Configure and troubleshoot desktop and laptop systems, printers, and peripherals * Provide guidance on software applications and best practices to end users * Document solutions and contribute to our knowledge base * Monitor system alerts and proactively address potential issues * Maintain excellent customer service standards and build positive client relationships ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)