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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Engineer - **Company:** Capital on Tap - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Software Applications, JIRA, Cyber Security, Computer Networks, Desktop Computing, Microsoft Office, Remote Desktop Services, Azure Active Directory, Standard Sql, Software Engineering, Systems Integration, Wi-Fi Technology, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Slack, Deployment Automation, Data Management, Gsuite, Cisco, User Accounts - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815115860-information-technology-support-engineer ## About the Role * Prior commercial work experience as a desktop/IT support engineer or support technician. * Knowledge of popular operating systems, software applications, and remote connection systems such as Microsoft Windows 10/11, Azure Active Directory, Google Workspace Slack, Jira, Office 365, Intune, Autopilot, Mac OS * Advanced knowledge of computer hardware systems (Dell laptop and desktops preferred). * Ability to solve complex hardware and software issues. * Ability to travel and work after hours when necessary. * Excellent interpersonal skills. * Good written and verbal communication skills. Nice to have skills * Experience or exposure to data administration and SQL * Experience with OS patching upgrade management. * Appreciation of working within IT Security frameworks such as ISO27001, NIST * Experience or exposure to computer networking (Cisco, Palo Alto) * Microsoft or IT-related certifications (ITIL, CompTIA, etc) preferred. ## Description IT Support at Capital on Tap IT Support operates within the IT Services team, working in conjunction with Infrastructure and Security teams they provide first class end user support across all IT needs and also provide system implementation, administration and support for all internal domain services such as internal networks, wifi communications, AV setup, and software/hardware administration., We are looking to hire an IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site in our London office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user-facing IT-related issues. To ensure success as an IT support engineer, you should have some prior commercial knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues. You'll be: * Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call. * Providing assistance to our customer operations teams in relation to the company's bespoke applications * Contacting users to find out the nature of the problem. * Troubleshooting hardware and software issues. * Installing and maintaining hardware and computer peripherals. * Installing and upgrading operating systems and computer software. * Taking responsibility for adhering to ticket SLA's for yourself and the wider team. * Troubleshooting networking and connection issues. * Advising on software or hardware upgrades. * Providing basic training in computer operation and management. * Setting up office equipment and assisting with office and team relocations. * Setting up new equipment and accounts for new joiners to the business. * Assisting with the management and maintenance of user accounts across multiple platforms. * Taking ownership of managing and maintaining the asset register. * Providing feedback on processes and helping to improve these using previous experience. * Generating documentation for processes. * Prepared to be part of an on-call rota covering out of hours support. ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)