> Markdown version of [/jobs/ext/2308124-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2308124-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** School Result - **Location:** London, UK - **Salary:** £41,500.0 - £45,294.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Configuration Management Databases, Email Filtering, Microsoft Office, Microsoft Software, Networking Basics, NT File System (NTFS), Tablet Computers, Microsoft InTune, Laptops - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815456580-it-service-desk-analyst ## About the Role * Familiarity with Microsoft Office 365, Azure, Intune, Windows 10 * Understanding of device deployment and support * Awareness of ITIL principles, CMDB, and basic networking * Knowledge of user account issues, NTFS permissions, shared drives, and email filtering * Strong written and verbal communication skills * Ability to explain technical issues to non-technical users * Experience managing incidents and documenting procedures * Comfortable working independently and as part of a team, * Proven experience in service desk operations * Track record of resolving user account and application issues * Experience in hardware and mobile device deployment * Familiarity with incident escalation and supplier coordination Behaviours Assessed * Working Together * Communicating and Influencing, * Troubleshooting printing issues and restarting relevant services * Granting access to shared mailboxes in Outlook or Office 365 * Assessed against the Government Digital and Data Profession Capability Framework - Service Desk Analyst ## Description As an IT Service Desk Analyst, you'll provide daily IT support to over 500 colleagues both onsite and remotely. You'll manage incidents, maintain devices, and ensure SLAs and customer satisfaction targets are consistently met. The role requires a mix of technical expertise, customer service, and collaborative teamwork., * Provide IT support for desktops, laptops, tablets, mobile devices, and meeting room equipment * Manage incidents and service requests, ensuring SLAs are met * Support Microsoft technologies: Office 365, Azure, Intune, Active Directory * Maintain accurate asset and inventory records * Diagnose and resolve hardware/software faults * Document procedures, configurations, and best practices * Collaborate with stakeholders, suppliers, and customers to understand business needs * Be available for out-of-hours support when required ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WeAreDevelopers LIVE - Did AI or JS break the web?, Finding gems in the days of AI and One thing developers really need to know ](https://www.wearedevelopers.com/videos/1352-wearedevelopers-live-did-ai-or-js-break-the-web-finding-gems-in-the-days-of-ai-and-one-thing-developers-really-need-to-know) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)