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# Implementation Manager

- **Company:** Equals Money
- **Location:** London, UK
- **Salary:** £62,000.0 - £67,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), CURL, SoapUI, Postman, Api Design
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815512720-implementation-manager

## About the Role

* Experience developing relationships with customer technical teams in a software product company environment.
 * Confidence in scoping requirements and communicating technical solutions to both technical and non-technical stakeholders.
 * Strong customer-centric focus on implementation, support and best practices.
 * Ability to manage numerous stakeholders with varying priorities and seniority levels.
 * Advocacy for clients while balancing the best outcomes for the business.
 * Excellent written and verbal English communication, presentation and public speaking skills.
 * Ability to explain complex concepts clearly to all audiences.
 * Clear, concise documentation of complex processes.
 * Quick learning with new systems and technologies., * Make it happen
 * Succeed together
 * Be the customer
 * Go beyond

Desirable Skills

 * Experience implementing API-driven products in the B2B payments and card issuing industry.
 * Comfort with Postman, SOAPUI, CURL or other API testing tools.
 * Experience analysing API messages and spotting errors or formatting issues.

## Description

Implementation Manager - a mid-level position at Equals Money, responsible for delivering a world-class onboarding experience for our Platform-as-a-Service customers. The role combines strong technical skills, project management, and the ability to build foundational relationships with our customers., * Completing post-sale onboarding tasks and leading customers through our implementation processes, including setting up test systems.

 * Creating and tracking implementation task lists and plans based on agreed services and client objectives, and driving those plans to completion.
 * Planning and managing customer integration project timelines from kick-off to completion.
 * Leading weekly integration progress calls, maintaining clear agendas and following up on action points to maintain momentum.
 * Building strong cross-functional relationships with Sales, Product, and Support teams to maximise the value of our API offering.
 * Coordinating with internal teams to help customers go live and meet agreed deadlines.
 * Acting as the liaison between business users, technology teams, and support teams during project delivery.


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