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# 2nd Line Engineer

- **Company:** Set2Recruit
- **Location:** Greater London, UK
- **Experience:** Experienced
- **Salary:** £36,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Network Troubleshooting, Windows Servers, Networking Basics, Routing, Windows PowerShell, TCP/IP, Virtualization Technology, Scripting, Computer Networking Systems, Microsoft InTune, Server Operating Systems & Platforms, Vmware
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815614651-2nd-line-engineer

## About the Role

* Previous experience in a 2nd Line Support role, ideally within an MSP environment.
 * Strong knowledge of Microsoft 365, Windows Server, and virtualisation platforms (VMware or Hyper-V).
 * Good understanding of networking fundamentals.
 * Strong troubleshooting and problem-solving skills.
 * Comfortable working in client-facing environments.
 * Willingness to travel regularly to client sites across London.
 * Microsoft certifications such as MS-100, MS-500, AZ-104, and PowerShell or scripting knowledge.
 * Experience with IT monitoring, backup, or security tools.
 * Previous MSP experience supporting multiple environments.

## Description

Remote but candidate must be London based, when not on client site, with regular travel to client locations across London (up to 1-2 days per week).

Quarterly travel to the company head office in the North West of England for team collaboration. Travel and accommodation expenses are fully covered., We are seeking an experienced 2nd Line Support Engineer to join a growing technical team supporting multiple client environments.

The role involves resolving escalated technical issues, supporting infrastructure both remotely and onsite, and working closely with senior engineers to maintain high service standards.

You will provide hands-on support across Microsoft cloud platforms, server environments, and networking infrastructure, while ensuring client issues are resolved efficiently and in line with SLAs., * Provide 2nd Line technical support across client IT environments.

 * Deliver onsite technical support to clients across London when required.
 * Troubleshoot and support Microsoft 365, Azure, and Intune environments.
 * Support Windows Server infrastructure.
 * Manage and troubleshoot virtualisation platforms such as VMware or Hyper-V.
 * Diagnose and resolve networking issues including TCP/IP, DNS, DHCP, and routing.
 * Maintain accurate technical documentation and ticket updates.
 * Ensure incidents and requests are resolved within defined SLA targets.
 * Escalate complex issues to 3rd Line engineers where necessary.
 * Collaborate with internal teams to deliver high-quality service to clients.


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