> Markdown version of [/jobs/ext/2308327-2nd-line-engineer](https://www.wearedevelopers.com/jobs/ext/2308327-2nd-line-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Line Engineer

- **Company:** Peaple Talent
- **Location:** UK
- **Salary:** £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Microsoft Azure, Cloud Computing, Desktop Environments, IT Management, Network Security, Microsoft Software, Cloud Services, Remote Service Software, Backup and Restore, Firewalls (Computer Science), Routing & Switching, Network Server
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2825802328-2nd-line-engineer

## About the Role

* Strong experience supporting on-premise and hybrid/cloud infrastructure, including servers, networking, virtualisation, and desktop environments.
 * Solid knowledge of Microsoft technologies, including Microsoft 365, Exchange, Azure, and cloud-based services.
 * Experience with networking and security technologies, including firewalls, routing & switching, anti-virus solutions, and backup systems.
 * Hands-on experience troubleshooting and supporting enterprise IT environments across both on-premise and cloud platforms.

## Description

* Resolve and manage customer support tickets within agreed SLAs, keeping customers updated throughout.
 * Diagnose and fix technical issues using remote support tools, escalating to third parties when needed.
 * Maintain accurate ticket records and technical documentation to ensure effective knowledge sharing.
 * Provide support and guidance to Service Desk Engineers, Apprentices, and junior 2nd Line Engineers, acting as an escalation point when required.
 * Deliver excellent customer service while contributing to team development, onboarding, and continuous improvement of processes and documentation.


## Related Videos

- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml)
- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)