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# Energy Storage Technical Support Engineer

- **Company:** BYD Europe
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Systems Engineering, Microsoft Outlook, Dynamic Host Configuration Protocol, IP Addressing, Subnetting, Modbus, Remote Desktop Services, Transmission Control Protocol (TCP), Virtual Local Area Networks
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815443740-energy-storage-technical-support-engineer

## About the Role

* NVQ Level 3 or higher equivalent qualification in an electrical/electro-mechanical discipline
 * Previous electrical or multi-skilled maintenance experience
 * A current full clean UK driving licence (manual licence)
 * Basic IT skills (Word, Outlook, Excel, IP and software for troubleshooting)
 * CSCS card is required to work on site
 * Right to Work in the UK

Additional Experience (not essential)

 * C&G 2391-5 Test & Inspect or equivalent
 * BS7671 18th Edition
 * Previous HVAC training and F-Gas qualification
 * Strong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols
 * Working knowledge of power electronics / inverters / converters / generators / PLCs
 * Second language Mandarin/Cantonese/Xiang would be an advantage

## Description

BYD is seeking a Technical Support Engineer to cover various energy storage site locations across the UK. This role reports to the UK Regional Aftersales Manager., * Maintain BYD Energy Storage Systems to a high standard by carrying out annual PPM checks, annual capacity tests and reactive works

 * Responsible for working in a safe manner at all times
 * Provide phone support and remote diagnostics to customers
 * Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips
 * Troubleshoot equipment located at customer sites
 * Perform start-up and commissioning services at customer locations (SAT)
 * Assist the in-house system engineering group in product development and/or project work
 * Provide suggestions based on field experience to improve the products
 * Prepare and perform customer training at BYD as well as at customer facilities (if required)


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