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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Harrington Starr - **Location:** Greater London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Algorithmic Trading, Databases, Excel Formulas, Python (Programming Language), PostgreSQL, Microsoft SQL Server, MongoDB, Oracle (Applications), Windows PowerShell, Scripting, Information Technology, Vba Programming Language - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815451068-application-support-analyst ## About the Role This role is ideal for someone who enjoys technical problem-solving, thrives under pressure and wants to play a key role in supporting critical trading systems., * Previous experience in an Application Support or Production Support role within Financial Services. * Strong knowledge of Windows and Linux/Unix operating systems. * Experience with one or more database technologies including SQL Server, PostgreSQL, MongoDB or Oracle. * Scripting experience using PowerShell, Python or similar. * Advanced Microsoft Excel skills, including VBA and complex formulas. * Experience working within ITIL service management and change management processes. * Knowledge of trading, clearing or settlement applications. * Excellent analytical and troubleshooting skills. * Strong communication and stakeholder management abilities. * Ability to build effective relationships with technical teams and business users. * A proactive, process-driven approach with a continuous improvement mindset. * Ability to remain calm and organised in a fast-paced, high-pressure environment. * Flexibility to participate in shift patterns and on-call support where required. * Experience supporting Energy or Commodities trading environments. * Knowledge of Trayport and/or Equias. * Understanding of front-to-back trading processes across Futures and OTC markets. * Experience managing exchange connectivity and third-party vendors. * Bachelor's degree in Computer Science, Information Technology or a related discipline., You'll be a collaborative team player with excellent problem-solving skills and a genuine interest in technology. You'll enjoy working in a fast-moving environment, be comfortable managing competing priorities and be committed to delivering a high level of service to both internal and external stakeholders. You'll also demonstrate: * A proactive and solution-focused approach. * Strong organisational skills and attention to detail. * Curiosity and a desire to continuously improve processes. * Resilience when managing business-critical incidents. * Excellent written and verbal communication skills. ## Description As an Application Support Analyst, you'll provide second- and third-line support for a range of front-office and post-trade applications. You'll work closely with business users, development teams, infrastructure specialists and third-party vendors to investigate issues, resolve incidents and deliver continuous improvements across the application estate., * Provide second- and third-line support for business-critical applications. * Manage incidents, service requests and problems through to successful resolution. * Support front-office trading, market data, settlement and clearing applications. * Work closely with development teams to investigate issues and implement enhancements. * Support the implementation of new systems and vendor upgrades. * Coordinate technical client onboarding activities. * Produce and maintain accurate technical and process documentation. * Identify and implement opportunities to improve operational processes and system performance. * Support exchange reporting and compliance activities. * Work within ITIL service management and change management frameworks. * Build strong relationships with business stakeholders, technology teams and external vendors. ## Related Videos - [40 Minutes to Build a Serverless COVID-19 REST and GraphQL APIs](https://www.wearedevelopers.com/videos/208-40-minutes-to-build-a-serverless-covid-19-rest-and-graphql-apis) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [JavaScript? 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