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# Information Technology Support Engineer

- **Company:** Franklin Fitch Limited
- **Location:** Brixworth, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Microsoft Office, Networking Basics, TCP/IP, Wide Area Networks, Mobile Os, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815450453-information-technology-support-engineer

## About the Role

The successful candidate will have a strong customer service mindset, a solid understanding of ITIL principles, and the ability to thrive in a high-pressure environment with demanding deadlines and constantly evolving priorities. Excellent communication skills and attention to detail are essential., along with a passion for Elite motorsport, * Windows 10 / 11 and mobile operating systems

 * Microsoft Office / Microsoft
 * 365Active Directory and Group Policy management
 * Networking fundamentals including TCP/IP, DNS, DHCP, WAN and LAN
 * Knowledge of storage systems, monitoring, performance and availability tools, * Degree or equivalent experience
 * Microsoft certifications
 * Strong interest in motorsport, live operations, or high-performance engineering environments

## Description

* Deliver first-class IT operational support across specialised engineering and operational business areas
 * Work closely within a small, highly collaborative support team to provide exceptional service to key stakeholders
 * Participate in structured shadowing and training programmes to support remote operational teams during live global events
 * Balance competing priorities effectively while managing stakeholder expectations
 * Deliver operational and project-based technical support against demanding SLAs and tight deadeliness, * Support and deliver technical solutions across all stages of the ITIL service lifecycle
 * Provide exceptional customer support while assisting and mentoring wider support team members
 * Ensure all work adheres to defined processes, architectural standards, compliance requirements, and industry best practice
 * Build strong working relationships internally and with third-party suppliers
 * Take ownership of support requests through to resolution and customer sign-off
 * Identify opportunities for service improvement across infrastructure, support processes, security, availability, and performance
 * Champion continuous improvement initiatives across the IT function


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