> Markdown version of [/jobs/ext/2308539-web-support-specialist](https://www.wearedevelopers.com/jobs/ext/2308539-web-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Web Support Specialist - **Company:** Leap | B Corp Design & Impact Agency - **Location:** Truro, UK - **Salary:** £25,000.0 - £27,000.0 - **Contract:** Permanent contract - **Skills:** PHP (Programming Language), Microsoft Windows, Data Security, Domain Name System (DNS), Github, Web Application Security, WordPress, Software Repository, File Transfer Protocol (FTP), Gitlab, Git, Bitbucket, Software Version Control, Server Operating Systems & Platforms - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815460838-web-support-specialist ## About the Role A good grasp of * Git and repository tools like Bitbucket, GitHub or GitLab * Hosting accounts, server environments and FTP/SFTP * DNS, SSL certificates and general web security best practice And someone who's * Patient, approachable and good with people * Proactive about spotting issues before they become problems * Comfortable learning new tools and tech * Calm when things get a bit frantic (launch days happen) * Happy working across different tasks and switching between them, Leap is committed to creating and fostering a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. This role does not necessarily require a university degree, we embrace and value other forms of experience as well. ## Description We're looking for someone practical, patient and tech-minded to join LEAP as our new Website & tech support. It's a full-time, permanent role (Hybrid for someone who's comfortable keeping websites running smoothly and helping the team solve everyday tech niggles as they crop up. You'll lead on our website maintenance and care packages - making sure client sites are healthy, secure and performing well. You'll also support the wider digital team across WordPress builds, hosting, performance and launches, and be the go-to person for day-to-day studio IT support. If you like variety in your day and you're keen to grow your skills in a creative, purpose-led environment, this could be a great fit. Keeping websites healthy * Updating PHP, WordPress core, themes and plugins * Monitoring site performance, security and uptime * Making small design tweaks and layout adjustments * Troubleshooting bugs and compatibility issues * Running security checks and applying patches * Optimising website speed and performance * Managing hosting setups and domain registrations * Setting up staging sites and managing backups Supporting new builds and launches * Working with lead developers from briefing to launch * Setting up hosting environments for new projects * Managing Git repositories and version control * Handling DNS updates and SSL certificates * Helping test sites and prep for go-live * Coordinating smooth handovers from external developers, * First-line IT support for the team (Mac and Windows) * Helping with software installs, logins and general troubleshooting * Keeping equipment and access sorted for new and existing team members * Supporting data security and good digital housekeeping ## Related Videos - [Coffee with Developers](https://www.wearedevelopers.com/videos/354-coffee-with-developers) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [Always on the Right Track with Rails with Eileen Uchitelle, Senior System Engineer at GitHub](https://www.wearedevelopers.com/videos/100358-always-on-the-right-track-with-rails-with-eileen-uchitelle-senior-system-engineer-at-github) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 133 - Back to Front](https://www.wearedevelopers.com/magazine/474-dev-digest-133-back-to-front) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data)