> Markdown version of [/jobs/ext/230856-technology-support-manager](https://www.wearedevelopers.com/jobs/ext/230856-technology-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Manager - **Company:** Keep Supply - **Location:** Springfield, MO, United States - **Experience:** Experienced - **Salary:** $80,000.0 - **Contract:** Permanent contract - **Skills:** Bash Shell, Cloud Engineering, CompTIA Security+, Cyber Security, Software Debugging, Middleware, Python (Programming Language), Windows PowerShell, Salesforce.Com, Systems Integration, Scripting, Google Cloud, Magento, Information Technology - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d49520d4c075bb13 ## About the Role Do you have experience in macOS support?, * 5+ years in IT, infrastructure, or systems administration - with at least 2 years leading or mentoring others * Must be comfortable learning or have experience with Macbook management, as 70% of our systems are Macbooks. * Proven ability to manage projects from scoping through delivery without being pushed. * Solid cybersecurity knowledge, not framework recitation. * Experience managing cloud infrastructure (Google Cloud preferred) * Comfortable owning a budget and forecast - you can defend your numbers and adjust when the business changes * Strong communicator - you can brief a non-technical leader and debug a switch port on the same afternoon. * You don't wait to be told something is broken. You already saw it coming. Bonus Points * Experience in e-commerce or multi-channel retail IT environments * Familiarity with ERP/PIM/CRM systems and their integrations * Scripting (Python, Bash, PowerShell) * Certifications in Google Cloud, security (CompTIA Security+, CISSP, etc.), or project management ## Description The Technology Support Manager owns the strategy, execution, and reliability of Keep Supply's internal IT environment. This isn't a "keep the lights on" role - it's a leadership position for someone who sees technology infrastructure as a competitive advantage and has the drive to build it that way. You'll lead a small team (1 Junior Tech Generalist today), with the expectation that you'll eventually hire and build a team to scale with Keep. This is hands-on work and requires a builder, player-coach mindset. You will be in charge of growing and coaching direct reports, but also bringing considerable experience to advise the Director of Technology and recommend direction for IT systems. You will be responsible to identify and mitigate risk, increase efficiency, and be the primary selector for new IT systems. You'll be writing scripts, managing identity and endpoints, hardening security, and forecasting your own spend in our Great Game of Business huddles. You'll report directly to the Director of Technology and serve as a key partner across departments - translating business needs into technical solutions, and technical risks into language that leadership can act on. What You'll Own * Keep's internal infrastructure: network, endpoints, identity, MDM. * Lead, develop, and hold accountable a team of technology generalists. * Own the internal technology spend forecast, participate in the GGOB huddle cadence, and be accountable to your numbers * Own the roadmap for system upgrades, architecture improvements, and tooling optimization across the organization * Drive security initiatives end-to-end - risk identification, mitigation, policy, and compliance * Serve as escalation point for complex technical issues and cross-departmental technology needs * Partner with the Director of Technology to align IT investments with business priorities * Establish and enforce standards, documentation practices, and operational runbooks * Identify automation and efficiency opportunities - if something is being done manually more than twice, ask why * Manage vendor relationships and technology contracts * Maintain deep familiarity with our core stack: Google Cloud/Workspace, Ubiquiti networking, Brightpearl, Salesforce, Magento (run by our outsourced technology partner), and Ossus (our Python middleware) ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP doesn’t suck — your agent does](https://www.wearedevelopers.com/videos/100202-mcp-doesn-t-suck-your-agent-does) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)