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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Ops Application Support Analyst - **Company:** Energy Services Group, LLC. - **Location:** Chorley, UK - **Contract:** Permanent contract - **Skills:** Amazon Web Services, JIRA, MySQL, Windows PowerShell, SQL Databases, Grafana, Bug Reporting - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815455095-data-ops-application-support-analyst ## About the Role You must have:- * Knowledge and experience in application support & functional support * Knowledge and experience of working with complex energy billing platforms, billing data and operational processes * Knowledge and experience of Customer Support * Knowledge and experience of SQL Databases * Strong attention to detail * Strong problem solving and analytical skills * Excellent written and oral communications * Excellent Customer Service skills including Customer-Facing activity * Experience working with ticketing or incident management tools Desirable:- * PowerShell * AWS * Argo * MySQL * Grafana * ITIL Knowledge * Energy industry knowledge including complex billing Able to demonstrate ESGs key values of * Excellence:be accountable to deliver our best * Passion:show how much we care each day * Integrity:do the right thing when no one is looking * Collaboration:work together to succeed together ISO AWARENESS * Follow IMS Policies * Reporting of Incidents * ISO Responsibilities * ISO Staff Awareness ## Description The Application Support analyst will be responsible providing second line functional support for the organisation's billing/CRM platform, * Provide second line support for CRM / Billing system incidents and queries * Investigate and resolve a wide range of issues including but not limited to: + Billing issues/errors in Billing + Pricing, tariffs and contracts + Billing exceptions, adjustments and discrepancies + Operational processes within the CRM / Billing system * Perform complex data fixes both individually and in bulk using SQL and or internal tools taking ownership of issues where necessary * Determine root cause by distinguishing between process errors, data issues, configuration issues and system defects * Escalate defects or complex issues to the Product Owners and engineering team using JIRA with clear impact assessment, supporting evidence & reproduction steps * Identify recurring issues and contribute to problem management activities * Support in ticket review and analysis, supporting 1st line resolution of repeatable fixes * Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes * Act as a key point of contact for operations, engineering and client facing teams * Clearly explain billing outcomes and system behaviour to non-technical stakeholders * Support complex client queries requiring in-depth system or process understanding * Take ownership of incidents through to resolution, providing clear updates to the client on the help desk tickets * Document problems and resolutions for future reference * Understand the importance of change control and work within a formal change control system * Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities * Support continuous improvement of billing processes and system usages * Broader Application Support activities as and when required ## Related Videos - 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