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# 3rd Line Engineer

- **Company:** Peaple Talent
- **Location:** UK
- **Salary:** £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Cloud Computing, Microsoft Exchange Server, Virtualization Technology, Software Troubleshooting, Firewalls (Computer Science), Network Server
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815463564-3rd-line-engineer

## About the Role

* Strong experience supporting on-premise and cloud infrastructure within a complex MSP Service Desk environment.
 * Deep technical knowledge of servers, networking, virtualisation, and desktop support environments.
 * Solid understanding of security and core technologies, including firewalls, antivirus, Microsoft Exchange, and Microsoft 365.
 * Strong troubleshooting, prioritisation, and communication skills with the ability to manage multiple technical issues effectively.

## Description

Peaple Talent have partnered with a growing MSP who are looking for a 3rd Line Engineer to join the team. You'll take the lead on resolving complex technical issues, handling high-priority requests, and providing expert support across managed IT environments., * Take ownership of complex technical incidents and escalations, driving them through to resolution within agreed SLAs.

 * Diagnose and troubleshoot advanced technical issues, working closely with cloud and infrastructure specialists where needed.
 * Keep customers informed throughout the support process, providing clear and proactive communication.
 * Perform root cause analysis, maintain accurate documentation, and create knowledge base articles and best practice guides.
 * Mentor and support Service Desk Engineers, helping to develop technical skills and improve service delivery.


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