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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line IT Support Engineer - **Company:** NRG (Northern Recruitment Group) - **Location:** Stockton-on-Tees, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Microsoft Online Services, Disaster Recovery, Failover Clustering, Hyper-V, Identity and Access Management, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Microsoft SharePoint, Virtual Local Area Networks, Virtual Machines, Wide Area Networks, Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Microsoft InTune, Information Technology, Vmware - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815459515-3rd-line-it-support-engineer ## About the Role We are looking for an experienced 3rd Line IT Support Engineer to join our client's dynamic team. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, Windows Server, VMware/Hyper-V, and networking to take on a key role in delivering high-level technical support and solutions in a growing and ambitious IT Consultancy., * Proven experience in a 3rd Line IT Support role * In-depth knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive). * Strong experience with Microsoft Azure, including virtual machines, networking, and identity management. * Expertise with Mobile Device Management (InTune) * Expertise in managing Windows Server environments (2016 and later). * Hands-on experience with virtualisation platforms such as VMware and Hyper-V. * Strong networking knowledge, including firewalls, switches, routers, VLANs, VPNs, and Wi-Fi solutions. * Familiarity with backup solutions, disaster recovery, and failover clustering. * Excellent troubleshooting and problem-solving skills. * Ability to work both independently and collaboratively within a team. * Strong documentation and communication skills. * Work with cutting-edge technologies in a fast-paced and rewarding environment. * Opportunities for professional growth and certifications. * Collaborative team culture with a focus on innovation and continuous improvement. ## Description As a 3rd Line Engineer, you will handle complex technical escalations, assist in the design and implementation of IT infrastructure projects, and provide expert-level troubleshooting across a range of technologies., * Provide 3rd line technical support for escalated IT issues, ensuring timely resolution. * Administer and manage Microsoft 365 and Azure, including Intune, Exchange Online, and security policies. * Maintain and support Windows Server environments (2016 and later), including Active Directory, Group Policies, and server roles. * Manage and troubleshoot virtualisation platforms such as VMware and Hyper-V. * Oversee network infrastructure, including LAN, WAN, firewalls, routers, VPNs, and VLANs. * Assist with IT infrastructure projects, migrations, and deployments. * Implement security best practices across systems, ensuring compliance with industry standards. * Document technical processes, configurations, and solutions to improve efficiency and knowledge sharing. * Work closely with 1st and 2nd Line Support teams, providing mentorship and technical guidance. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Hate organising your photos? 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