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# 24-7 Support Engineer

- **Company:** Intec Select Limited
- **Location:** Sittingbourne, UK
- **Experience:** Experienced
- **Salary:** £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Virtual Private Servers, Cyber Security, Disaster Recovery, Hyper-V, Virtual Private Networks (VPN), Microsoft Software, Citrix Systems, Virtualization Technology, Wide Area Networks, Firewalls (Computer Science), Routing & Switching, Vmware
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815613541-24-7-support-engineer

## About the Role

Our client requires the Support Engineer to have strong capabilites in Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to £40,000 to be based in Sittingbourne, on a hybrid basis during day shifts and onsite during night shifts. You must be able to drive for this position., * Minimum of two years' experience within a 2nd / 3rd Line Support position

 * Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.
 * Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
 * Virtualisation (Hyper-V, VMware, Citrix)
 * Networking (LAN/WAN, firewalls, VPNs, routing & switching)
 * Hardware, backup, cybersecurity, monitoring, and automation tools
 * Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
 * Must have able to drive, with access to vehicle.

## Description

* Resolve escalated technical issues across infrastructure, cloud, networking, and applications
 * Diagnose, troubleshoot, and implement configuration changes across customer environments
 * Manage incidents in line with SLAs, KPIs, and best practice
 * Communicate clearly with customers, managing expectations and providing updates
 * Maintain accurate ticketing, documentation, and knowledge base articles
 * Identify recurring issues and contribute to service and process improvements
 * Support projects alongside senior engineers and solutions teams
 * Participate in disaster recovery, business continuity, and security activities
 * Work with vendors and third parties on escalations and advanced fixes


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