> Markdown version of [/jobs/ext/2309561-help-desk-technician-ts-sci](https://www.wearedevelopers.com/jobs/ext/2309561-help-desk-technician-ts-sci). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - TS/SCI - **Company:** General Dynamics Information Technology - **Location:** Chantilly, VA, United States - **Salary:** $54,995.0 - $74,422.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Active Directory, CompTIA Network+, CompTIA Security+, Software Troubleshooting, Computer Equipment, Hardware Infrastructure, Cisco - **Published:** August 30, 2026 - **Apply:** https://www.juju.com/job/00000000gpswtx ## About the Role Active Directory (AD),Help Desk Support,Technical Support Certifications: Security CE + - Comptia CERT - Comptia CERT Experience: 1 + years of related experience, + Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service. + Security Clearance Level: TS/SCI with Polygraph + Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. + CompTIA Security+ CE is the preferred certification. + In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date. ## Description work depends on a **Help Desk Technician** joining our team to support **our government client's** activities in the Northern Virginia locations. **At GDIT, people are our differentiator.** As a **Help Desk Technician** supports and manages the responsibilities of the successful completion of all tasks in assigned projects. + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. + Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. + Assists with the installation, configuration, and upgrade of computer hardware and software. + Provides end-user software troubleshooting and support. + Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. + Provides troubleshooting and support. + Assists in the administration of e-mail systems. + Provides phone and help-desk support for local and off-site users. + Maintains current knowledge of relevant technology as assigned. + Participates in special projects as required. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 216: CyberSec + Mythos, Stack Overflow for Agents & DOOM in TTF](https://www.wearedevelopers.com/magazine/728-dev-digest-216-cybersec-mythos-stack-overflow-for-agents-doom-in-ttf) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)